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PRIVACY POLICY


Geneva Ace Hardware recognizes that you care how information about you is collected and used. We have created this Privacy Policy to inform you of our information collection, use, and sharing practices for this Web site, genevaace.com.

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web site and, where applicable, through our Service Department in connection with this Web site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means. If you have any questions regarding this Privacy Policy, you should contact our Service Department by email at helpful@genevaace.com.

What Information About Me Is Collected?

Information You Voluntarily Provide. We collect and store information that you enter into this Web site or that you provide to our Customer Service Department in connection with this Web site. For example, information will be collected when you open or manage an account or an Ace Rewards membership account, when you place an order, when you sign up to receive emails, newsletters or other promotional communications, when you enter a contest or sweepstakes, when you contact us with online inquiries and/or when you otherwise voluntarily submit or provide information to us. The information we collect that you provide to us may include, but is not limited to: names, billing addresses, shipping addresses, email addresses, telephone numbers, Ace Rewards membership ID numbers, credit card numbers and expiration dates, account and log-in IDs, passwords, information regarding orders, demographic information and information regarding interests and preferences. This information is used to complete transactions and provide the products and services that you have ordered or requested, and for administrative and analytical purposes. For example, the information is used to process and ship orders, to send order and shipping confirmations, to manage billing and payment processes, to operate the Ace Rewards program, to provide emails, newsletters and other communications you have requested, to conduct audits, to manage our information and financial systems and to provide customer service. This information also may be used to contact you about sales, product recommendations, special offers and new site features from Ace Hardware and other selected vendors, unless you have opted not to receive promotional communications in connection with this Web site. When you opt not to receive emails, newsletters or other promotional information, we collect and store certain information, such as your email address, in order to comply with your preferences regarding such materials.

With Whom Do You Share Information?

We do not share with others any personal information that you provide to us through this Web site or through our Customer Service Department, except with your consent or as described in this Privacy Policy. For purposes of this Privacy Policy, personal information is information that you provide to us that personally identifies you, such as your full name, address, email address, and phone number.

We engage third parties to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, operation of our Web site(s), management of Ace Rewards accounts, marketing and promotional activities, Web site evaluation, data analysis and, where applicable, data cleansing. We may provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform on our behalf.

We reserve the right to transfer any information we have about you, including personal information, in connection with the sale or transfer of all or a portion of the business or assets of Ace Hardware to a third party.

How Can I Access, Correct and Update Personal Information?

You can access, correct and update certain personal information that you have provided to us by clicking on "Manage Your Account" on the acehardware.com website, within the My Account area of this Web site. If you are an Ace Rewards member, you can update your Ace Rewards profile in the Ace Rewards area of this Web site.

Can I Indicate Whether or Not I Want To Receive Promotional Communications?

There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set up an account, or click on "Manage Your Account" within the My Account area, or place an order, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you.

What Happens When I Link To or From Another Web Site?

This Web site may contain links to other Web sites operated by Ace Hardware Corporate and/or Web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites, including Web sites operated by Ace dealers. We encourage you to be aware of when you leave this Web site and to read the privacy policies of each and every Web site that you visit.

How Will I Be Informed About Changes Regarding This Privacy Policy?

Our Web site will continue to evolve to bring you new features and services and to implement technological advances. As a result, we may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on this Web site, together with an updated effective date. In some cases, we may also send an email notifying users of the changes. You should check this Web site periodically to see if any recent changes to this Privacy Policy have occurred. By continuing to use this Web site after we post any such changes, you accept the Privacy Policy as modified.

Effective Date

This Privacy Policy is effective as of September 5, 2012.